By Andrew Simpson, VP Finance & Operations
Whether working in a central services team, in a Faculty office, or within a department, staff throughout the University are dedicated to supporting faculty and students in the delivery of our mission. As UBC begins its second century, and as we consider the strategies that will lead us to even greater success, this is also a time for the administration to reflect on how we can best enable academic, research and student success, and the world leading outcomes that UBC achieves. This is no easy task, as it will involve us all in thoughtful conversations across the whole organization, with staff and leadership teams considering many of our administrative activities.
In such a large, broad-based, and decentralized organization such as UBC, the administrative structures and processes we have today may have evolved over many years (sometimes even decades). One of the questions I sometimes pose to leaders and teams is: “If we were establishing a new University today, how would we implement the delivery of the services you are responsible for?” While difficult to contemplate, this question poses a great opportunity to consider how we might enhance not only the outcomes of our service delivery, but the satisfaction of the academic and student community, as well as the satisfaction of the staff providing those services.
With thoughtful dialogue and analysis, I am confident that as we begin this next chapter in the life of UBC, we will be better able to support and enable our academic colleagues and students, through reimagined and improved levels of services.